Refund policy

Gael Padel – Returns & Refund Policy

Last updated: August 2026

At Gael Padel, we want you to be completely happy with your purchase. If you have any questions or issues with your order, please contact us at GaelPadel@outlook.com.

1. Returns

If you purchase from Gael Padel online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

If you wish to cancel your order, please contact us within 14 days of receiving your goods. After notifying us, you must return the goods within 14 days.

Items should be returned in an appropriate condition, with their original packaging where reasonably possible. You may handle the product as necessary to inspect its nature, characteristics and functionality, but you may be responsible for any diminished value caused by handling beyond what is reasonably necessary.

2. Return Postage

For a change-of-mind return, the customer is generally responsible for the cost of returning the product, provided we have informed you of this before purchase.

If an item is faulty, damaged or does not match its description, Gael Padel will cover the appropriate return costs.

3. Faulty or Incorrect Products

If your product is faulty, damaged, or not as described, please contact us as soon as possible with your order number and details of the issue.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

Your statutory consumer rights are not affected by this policy.

4. Refunds

Once a return is approved and the goods have been received where applicable, refunds will normally be issued using the original payment method.

Where you are legally entitled to a refund, we will process it within the required legal timeframe.

We will not charge a fee for processing a refund.

5. Products That Cannot Be Returned

Certain products may be excluded from the standard change-of-mind cancellation right where an applicable legal exception exists, including personalised or made-to-order products and certain goods that cannot reasonably be returned for health or hygiene reasons.

These exceptions do not affect your legal rights if a product is faulty or does not conform to the contract.